Refund policy
Returns
We accept returns of unworn clothing items with the original tags attached, in the original clear garment packaging with the SKU label. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days of receiving your order. The return window starts on the day tracking shows your order as delivered. If your order arrives in more than one parcel, the window starts from the delivery of the final parcel. Once your return is approved, the item must be shipped back to us within 7 days to qualify for a full refund.
Returns that do not meet the above criteria are subject to a 20% restocking fee, or we may decline the entire return.
How to start a return
Email us with your order number and the items you are returning. Depending on the reason for return, we may ask you for clear photographs showing the issue, and we cannot process the return without them.
Once approved, we will send you a Return Authorization (RA) number and the return address. This RA number must be included with your return shipment, as returns cannot be processed without it. Please do not ship anything back before you have received it.
Return shipping
We do not provide prepaid return labels. Return shipping is the customer's responsibility, unless it was a shipping error on our part or the item arrived damaged, in which case we cover it.
Shipping and handling charges are non-refundable.
Final sale items
The following categories are final sale and cannot be returned or refunded:
Beauty products, bodysuits, face masks, intimates and lingerie, jewelry, and swimwear.
Refunds
Please allow 5 to 7 business days from the day your return is received for it to be processed. We will email you once it has been processed to confirm the outcome. Refunds are issued to your original payment method, after which your bank requires its own few days before the funds appear.
Order cancellation
An order may be cancelled within 24 hours of purchase, but cancellation is not guaranteed. An order cannot be cancelled once it has entered processing or has shipped. Our warehouse works quickly, so this grace period is brief.
If your order can no longer be cancelled, please wait for it to arrive and then initiate a return for any unwanted items within 7 days of delivery.
Damaged or incorrect items
Contact us within 7 days of delivery with your order number and clear photographs of the problem. We will refund or replace the item and cover shipping in both directions.
Questions
If you are unsure about sizing, write to us before you order. We would rather help you choose correctly than process a return neither of us wanted.